- Why am I seeing errors when I try send email from Outlook Express, Eudora, Thunderbird etc?
- I can't send mail, though I can check my mail. What's going on?
- How can I send email so it appears to come from my other address?
- When I try to send a message I get "Authorization required." What's up?
Why am I seeing errors when I try send email from Outlook Express, Eudora, Thunderbird etc?
There could be a couple of reasons for this:
- Make sure you are using the correct ports and settings. You
should be using port 465 for SMTP, with SSL enabled. The SSL type,
if you can select it, should be "Alternate Port" rather than
"STARTTLS". You can also use "STARTTLS" type SSL on port 25.
- You could be trying to log in to the wrong servers. If your
account is on the USA servers, you won't be able to log in to the
Swiss servers, and vice versa. The US servers are at
neomailbox.com while the Swiss servers are at
neomailbox.net. Make sure you're using the correct
server name in your mail program's configuration.
- Your account may have expired. You would have received
several renewal reminders before we'd disable your account for
non-payment. Contact us for more
information if you think your account may have expired.
- Your mail sending priveleges may have been disabled for
exceeding the default limits on outgoing mail. See the next
question.
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I can't send mail, though I can check my mail. What's going on?
If your mail reader configuration is OK, and you can receive mail
but not send mail or access the control panel, your account was
probably temporarily disabled for sending mail beyond the limits set
for your account (see Account Limits).
In the disabled mode, your mail will still be received, and you can
still pick up your mail, but you can not send mail or log in to the
"My Neo" area of the site.
Just contact support if you can receive
mail but cannot send mail or access the "My Neo" section of the
site, and we'll re-activate your account and increase your limits if
necessary.
Generally, as long as you're sending legitimate mail and not spam or
unsolicited commercial mail, we'll be happy to raise your sending
recipient limits to whatever works for you. Contact support to get your limits
raised.
If you expect to be sending mail in larger quantities than the
default limits for new accounts allow, it's a good idea to let us
know beforehand and have your limits raised. That will prevent
your account from being disabled if you go over the default limit.
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How can I send email so it appears to come from my other address?
Most email programs can be set to use any address in the "From:"
header. We're working on putting up more details on the site about
how to do this with different email programs. Meanwhile, contact us
if you have trouble setting this up with your email program.
In the Neomailbox webmail system, you can add From: addresses from
the '"Preferences" screen, by creating new address in the "Addresses:"
section.
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When I try to send a message I get "Authorization required." What's up?
You have not enabled SMTP authentication in your email
program. Authentication is required to prevent the abuse of our SMTP
servers by spammers. Enable SMTP authentication and provide your
username and SMTP password to the email program, then you will be
able to send mail through the SMTP server.
For more information on
how to enable SMTP authentication on your mail program, have a look
in our help section.
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