Neomailbox Secure Email :: FAQ

I can't access my account preferences. What's wrong?
How do I create a disposable email address?

I can't access my account preferences. What's wrong?

Couple of things to check:

Make sure you're using your correct username and password. Remember the password is case-sensisitive. If you have trouble remembering your password or username, contact support and we can send you your access information (only to the alternate email address set in your "My Neo" settings - so make sure that's a current working email address.
Make sure you're trying to log in to the server on which you have an account. If you signed up for a USA-hosted account, you won't be able to log in on the Swiss servers. The USA servers are at neomailbox.com and the Swiss ones at neomailbox.net or neomailbox.nl.
If you're trying to log in to the correct server, and you can receive mail but not send mail or access the control panel, your account was probably temporarily disabled for sending mail beyond the limits set for your account (see Account Limits). In the disabled mode, your mail will still be received, and you can still pick up your mail, but you can not send mail or log in to the "My Neo" area of the site.
Just send us a mail if you can receive mail but cannot send mail or access the "My Neo" section of the site, and we'll re-activate your account and increase your limits if necessary.
Generally, as long as you're sending legitimate mail and not spam or unsolicited commercial mail, we'll be happy to raise your sending recipient limits to whatever works for you. Contact Us to get your limits raised.
If you expect to be sending mail in larger quantities than the default limits for new accounts allow, it's a good idea to let us know beforehand and have your limits raised. That will prevent your account from being disabled if you go over the default limit.
There are other reasons you may not be able to access the control panel - your account may have expired, or may have been disabled for sending spam. Please contact support for more information. Be sure to specify your username.

How do I create disposable email addresses?

You don't need to create them. You can just use any address @yoursubdomain.neomailbox.net as a disposable email address. You will receive mail for any address of this form into your mailbox.

When you want to stop receiving mail for a certain address, you can just block this address through the Neomailbox web control panel. Once you block a subdomain address mail for that address will be rejected by our servers. You can also unblock a blocked address at any time by removing it from the blocked aliases list in the control panel.