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Home :: Help :: Frequently Asked Questions


General Questions
  1. What do I need to use Neomailbox?
  2. Do I need to install additional software or plug-ins?
  3. Do you provide spam / virus protection?
Control Panel
  1. I can't access my account preferences. What's wrong?
  2. How do I create a disposable email address?
Security and Privacy
  1. Why do I need secure email?
  2. How does Neomailbox secure my email?
  3. Why do I need SSL encryption?
  4. What is secure and anonymous SMTP?
  5. What is SSL encrypted POP3?
  6. How do you ensure email anonymity?
  7. Why is hiding the sender's IP address so important?
  8. Is my IP address hidden when sending email through your mail server
  9. Do you keep logs?
  10. What if I use PGP or S/MIME for email encryption?
  11. Is it possible to access email without an SSL connection?
Incoming Email
  1. Why can't I receive email to Outlook Express, Eudora, etc?
  2. I received a message from support@neomailbox.net. Is it genuine?
  3. Why did I receive spam from a Neomailbox address?
  4. How can headers be forged?
  5. I have a huge mail in my account that I want to delete and not download by POP3. How can I do that?
Sending Mail
  1. Why am I seeing errors when I try send email from Outlook Express, Eudora, Thunderbird etc?
  2. I can't send mail, though I can check my mail. What's going on?
  3. How can I send email so it appears to come from my other address?
  4. When I try to send a message I get "Authorization required." What's up?
Account Limits
  1. Are there any mail sending and receiving limits?
  2. I want to send email to a large opt-in mailing list. How can I do that?
  3. What's the size of the largest email I can send or receive?
Pricing and Packages
  1. Do you offer discounts for multiple accounts?
  2. Do you offer discounts for non-profit and charitable organizations?
If your question is not answered above, please contact us and we will send you an answer as soon as possible.
Neomailbox Services
Offshore Privacy Combo
1GB mailbox, anonymous surfing. Netherlands hosted.
Secure Email
250MB mailbox, unlimited aliases. US hosted.
Anonymous Surfing
Secure and anonymous surfing. Netherlands hosted.
Secure Email Family Pack
5 accounts, unlimited aliases, 100MB mailboxes.
Anonymous Drop-Box
Guarantee anonymity for corporate whistleblowers.
Business Email Packages
Create a custom package to suit your business.
100% Satisfaction Guarantee
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Service Features
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